01
Part of the VTI Group ecosystem
A leading Vietnamese IT corporation with 20+ years of experience, 3,000+ engineers, and an international partner network.
IndividualAI for Sales & CSIntermediate
C04
Applied AI for Sales & Customer Service
Chatbot tư vấn, CRM automation, phân tích hành vi khách hàng
- Duration
- 32 hours
- Courses
- 4 courses
- Level
- Intermediate
Program introduction
GENERAL INTRODUCTION
Capstone: Chatbot + CRM workflow
This program is for
TARGET AUDIENCE
- Sales
- CSKH
- Sales ops
- chủ shop TMĐT muốn chatbot + tự động hóa CRM
Entry requirements
Prerequisites
This program has no external entry requirement. The list below is the learning order between its own courses.
- 1Prompt & Context Engineering
Requires: AI & LLM Fundamentals(in this program)
- 2AI for Sales & Customer Service
Requires: AI & LLM Fundamentals(in this program), Prompt & Context Engineering(in this program)
- 3Low-Code AI Automation
Requires: AI & LLM Fundamentals(in this program)
Quality commitment
WHY CHOOSE VTI ACADEMY AI
02
100% Hands-On — Real Data Labs
Every session includes a hands-on lab using real enterprise datasets — no fake data.
03
Hands-on expert AI instructors
Instructors currently working at tech companies, supporting learners 24/7.
04
Real projects throughout the course
Leave with a portfolio & capstone project you can use immediately at work.
05
Committed career support after the course
Alumni network, job referrals, and free content updates as the AI landscape evolves.
Learning outcomes
VALUE YOU GAIN AFTER THE COURSE
- 1Chatbot CSKH + workflow CRM chạy thật
Course content
COURSE ROADMAP
01
Stage 1
AI & LLM Fundamentals
Chọn đúng model; viết prompt cơ bản; nhận diện rủi ro
- AI Landscape & How LLMs Work
- Model Taxonomy by Purpose
- Tokens, Context & Caching
- +1 units...
02
Stage 2
Prompt & Context Engineering
Thiết kế ngữ cảnh động; thư viện prompt tái dùng
- Advanced Prompt Engineering
- Context Engineering
- Harness Engineering (intro)
- +1 units...
03
Stage 3
AI for Sales & Customer Service
Chatbot CSKH + workflow CRM chạy thật
- Sales Conversation Design
- Chatbot Build & Integration
- CRM Automation & Sales Ops
- +1 units...
04
Stage 4
Low-Code AI Automation
1 workflow AI end-to-end đang chạy
- Automation Thinking
- n8n/Make Foundations
- Embedding AI in Workflows
- +1 units...
Capstone Project
Chatbot + CRM workflow
Capability roadmap
Program curriculum
Only approved public Course, Unit and Topic outlines are shown.
1
Common Skills
2 courses2
Foundation
1 courses3
Domain Skills
1 coursesStudent feedback
WHAT DO STUDENTS SAY ABOUT US?
After the C02 course, I automated my entire CV screening process. Saved 15 hours/week and the right-candidate interview rate rose 40%.
C03 completely changed how my team creates content. From 3 days/post down to 4 hours — with much better quality.
VBC helped me ship my first MVP after 6 weeks. No product background, just an idea and AI — now I have paying users!
Want to confirm this program is the right fit?
Discuss your goals, current foundation and implementation needs with our advisors.
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